Not sure any of this helps you, but maybe worth checking your settings. I have given up on the new Mac Outlook interface - its lacking many features, and the indexing problem makes it unusable. After spending time rebuilding spotlight indexes, Microsoft profiles, re-installing Office and moving emails at the BT mailbox source I gave up and reverted to the old Mac. I found that BT emails were not being indexed properly in Search in the new Mac Outlook version (gmail and iCloud ones were fine). You can build rules & filters, create full searches, mixed inbox view layouts, mail shots and much more. AltaMail has the easiest to use, yet most advanced email features of any app. ![]() Moving to the new Outlook for Mac has been a nightmare. Use quick rules and actions to rapidly clear your inbox Separate work and home emails for clarity and focus. I had a similar problem sending, which was solved by making sure SSL was UNCHECKED for the SMTP server, and letting the mac choose Port 25. (It put in an O2 SMTP server for some unknown reason). ![]() (Make sure it doesn't default to POP, and make sure receiving and SMTP server names are both. ![]() I recently tried out the new Outlook for Mac and found that the 'wizard' for adding email Accounts needed tweaking for BT.
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